Our Terms

Please read these Terms of Business carefully. I try to keep them as simple as possible and they are here to try and ensure safe and problem free transactions between us and you our customers. Nothing in these conditions affects your statutory rights. I will be updating these as and when issues are raised and best practice is developed. If you think I provide a good service then tell people, if you think I provide a bad service then tell me and we will work it out.

1. Firearms and Ammunition

1.1  Section 1 Firearms and ammunition will only be sold on a face to face basis to customers in possession of a current Firearms Certificate with the appropriate permissions.
1.2  Viewing is by appointment only.
1.3  For a fee of £25.00 I am happy to send any firearm(s) to your RFD for examination on the understanding that you will be responsible for any charges that your RFD my make for providing the service and returning the firearm to me if it does not meet your requirements.
1.4  Sales of edged weapons, air weapons, de-activated firearms and munitions will not be made to anyone under the age of 18 years.
1.5  Reloading components and equipment will only be sold to holders of a current Firearms Certificate which they have made available for me to see.

2. Guarantee

2.1  I try to describe all not new items as accurately as possible and using photographs provide a clear view of the item and its condition. However if a customer is not satisfied in any way with the item or items received I offer a guarantee that the item or items can be returned for a full refund within 7 days.
2.2  This guarantee does not extend to new items which will only be replaced if found to be defective, have been used in accordance with the manufacturers instructions and are returned within seven days in the original packaging.
2.3  In relation to Section 1 second hand firearms I can provide no guarantee as to their functionality or accuracy with live ammunition other than ensuring that they are in proof. I describe as honestly as I can but do not test fire my stock as a matter of practice, consequently firearms are sold as seen.
2.4  I make every effort to keep my website up to date however it is possible that an item offered for sale may have been sold or become unavailable before I have updated the site. In this case I will advise you accordingly and return any payment made.
2.5  I must be informed by post, fax or email of any item that is to be returned as soon as possible after it has been received. In the case of U.K. based customers returns must be made within 7 days of receipt of the order. European based customers within 10 days of receipt of the order. Customers from all other countries within 14 days of receipt of the order.
2.6  All funds paid by the customer with the exception of postage costs will be refunded. All items returned must be in the same condition as it was sent to you. If there is any damage, alteration, disassembly, tampering or in the case of Section 1 the firearm being fired  then Pukka Bundhooks reserves the right not to refund payment.
2.7  Stock levels on items can vary, if an item is out of stock at the time of your order I will notify you as soon as possible and if I cannot supply you with the item in a time scale agreeable to you I will fully refund you the money you have paid for that item with the exception of postage costs if part of a multiple item order.

3. Payments

3.1  I accept personal cheques, postal orders, international money orders or bank transfers all payable in Sterling, I do not accept foreign currencies, payment should be made to Pukka Bundhooks. I also accept Sterling cash payments, if not paid face to face then cash should be sent by recorded or special delivery to my business address.
3.2  Business address for payments only is: Pukka Bundhooks, 20 Durham Pl, Chester Le Street, DH3 2AY, UK.
3.3  Paypal invoices can also be used for specific goods, not firearms, deactivated weapons, munitions and components because of Paypal restrictions. Due to the commission charges levied by Paypal a 5% charge will be added payable at the time of the transaction payment
3.4  Overseas customers can also pay with a Sterling International Money Order (obtainable from any Bank), but please add £20 to cover UK bank charges.
3.5  Payment is due within seven days (United Kingdom), 14 days (for overseas) from the time of placing an order. (Unless an order is subject to a previously agreed lay-away plan).  After this time items will be returned for general sale.
3.6  Please allow 10 days for bank clearance on your remittance before dispatch is effected.

4. Postage & Shipping

4.1  No goods will be dispatched until full payment including postage has been received.
4.2  Postage is at cost and is calculated at Royal Mail rates. Long arms are sent TNT. 
4.3  Most of the prices on this website include postage within the UK however where postage is not included or ordering from abroad please ask for a quote before ordering
4.4  Pukka Bundhooks can take no responsibility for un-insured damage, loss in transit or breakages which occur once goods have been dispatched. I take every care to pack items safely for posting. I always obtain proof of postage and where possible using recorded delivery in the UK, International signed for elsewhere or special delivery. Once the item is posted I have no control over the carrier and their methods.  However I can prove that items have been sent. Enquire about additional insurance if you require it.
4.5  I will send any item offered for sale world – wide subject to any legal restrictions that may exist in the country of destination and UK export restrictions. Purchasers must confirm that the items ordered can legally be imported and possessed in the country to which they are being sent and check with me that they are exportable.

5. Lay Away and Reserved Goods

5.1  I am always happy to consider reserving goods or providing a Lay Away plan for customers. Such an agreement would be subject to a 20% non returnable deposit, goods may be reserved and paid for on a mutually agreed time scale. Default on payment will result in the return of payments made less the initial deposit. Any such agreement is fully at my discretion and I can refuse this facility without explanation. Further details on request.

6. Copyright

6.1   All photographs and descriptions on the web site are the copyright of Pukka Bundhooks and must not be reproduced without prior permission.